Returns & Refunds

Creative Strides Hub values our customers and wants you to shop with confidence. This policy outlines the terms under which you may return products and request a refund

Used Phones

  • Can be returned within 7 days of purchase if found defective (not caused by misuse, liquid damage, or accidental damage).
  • The phone must be returned in the same condition as sold, with receipt and accessories (if provided).
  • Warranty coverage applies only to issues confirmed by our technicians.

Shoes & Thrift Clothing

Returns are accepted only if the wrong size or item was delivered.

Items must be unworn, unwashed, and in the same condition as sold.

Requests must be made within 48 hours of delivery/purchase.

Yes! All our products are carefully verified and quality-checked before being sold. For phones, we confirm originality, battery health, and functionality. For shoes and clothes, we ensure durability and neatness.

Yes. We provide a limited warranty period (varies by model and condition). Customers can return or request a fix if a genuine fault arises within that period. Terms and conditions apply.

You can:

  • Order directly through our social media pages (Instagram, WhatsApp, Facebook)
  • Or shop via our website/online catalog (if available)

Yes! We offer nationwide delivery at affordable rates. Delivery fees depend on your location.

We accept:

  • Bank transfers
  • Online Payments

Yes. All thrift clothing is properly cleaned and sanitized before being displayed for sale.

Phones – Exchange or refund is possible within the warranty period (if a major fault is confirmed).

Shoes & Clothes – Due to the nature of thrift items, we recommend checking sizes carefully before purchase.

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